Privacy Policy Pishon Puncture Guard Effective Date: February 6, 2026]
Pishon Puncture Guard (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly in accordance with the Data Protection Act, 2019 of Kenya and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, submit inquiries through our contact or demonstration request forms, or interact with our services.
By using our website or submitting information to us, you consent to the practices described in this Policy. If you do not agree, please do not provide us with your personal data.
1. Who We Are (Data Controller)
Pishon Puncture Guard operates as the data controller for the personal data we collect through this website. Contact Details:
- Email:info@pishon.co.ke
- WhatsApp/Phone: +254 746 399 348
- Location: Nairobi, Kenya
For any privacy-related questions or to exercise your rights, contact us at the above email or phone.
2. Personal Data We Collect
We collect only the personal data necessary for the purposes described below. The main categories include:
- Identification and Contact Information: Name, email address, phone number/WhatsApp number, company/fleet name (when provided via forms).
- Business/Operational Information: Vehicle categories, fleet size, operating region/routes, duty cycle, or other details you voluntarily share in demonstration or assessment requests.
- Technical/Usage Data: IP address, browser type, device information, pages visited, time/date of access (automatically collected via cookies/server logs).
- Communication Data: Any messages or attachments you send through forms or email.
We do not collect sensitive personal data (e.g., health, ethnic origin, financial details) unless explicitly required and consented to for a specific purpose.
3. How We Collect Your Personal Data
We collect data:
- Directly from you when you fill out forms (e.g., “Book a Demonstration” or “Request a Fleet Assessment”).
- Automatically through website technologies (cookies, server logs).
- Indirectly from third-party analytics tools (e.g., Google Analytics – anonymized).
4. Purpose and Lawful Basis for Processing
We process your personal data for the following purposes on these lawful bases:
- To respond to your inquiries, schedule demonstrations, provide fleet assessments, and deliver our tire protection services → Contractual necessity or your consent.
- To communicate with you (e.g., follow-ups, updates on services) → Consent or legitimate interests (business communication).
- To improve our website and services → Legitimate interests (analytics, no individual profiling).
- To comply with legal obligations (e.g., record-keeping under Kenyan law) → Legal obligation.
We do not use your data for automated decision-making or profiling.
5. Sharing Your Personal Data
We do not sell your personal data. We may share it only in limited cases:
- With service providers (e.g., hosting, email tools, analytics) who act as data processors under strict contracts.
- With technicians/installers for fulfilling demonstration or assessment requests (limited to necessary details).
- If required by law, court order, or regulatory authority (e.g., Office of the Data Protection Commissioner).
- In the event of business transfer (merger/sale) – with notice where required.
We do not transfer personal data outside Kenya unless the recipient provides equivalent protection (adequacy decision or appropriate safeguards).
6. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration, including:
- Secure forms (HTTPS/SSL encryption).
- Access controls and limited staff access.
- Regular security reviews.
However, no internet transmission or storage is 100% secure – we cannot guarantee absolute security.
7. Data Retention
We keep your personal data only as long as necessary:
- Inquiry/demo/assessment data: Up to 3 years after last interaction (or longer if required by law).
- Technical logs: Up to 12 months.
After that, we securely delete or anonymize it.
8. Your Rights Under the Data Protection Act, 2019
You have the following rights regarding your personal data:
- Right to be informed (this Policy).
- Right of access (request a copy).
- Right to rectification (correct inaccurate data).
- Right to erasure (“right to be forgotten” in certain cases).
- Right to restrict processing.
- Right to data portability.
- Right to object to processing.
- Right not to be subject to automated decisions.
- Right to withdraw consent at any time (where consent is the basis).
To exercise any right, email info@pishon.co.ke. We will respond within 14 days (or longer if complex, as allowed by law). No fee unless requests are manifestly unfounded/excessive.
You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya: https://www.odpc.go.ke/.
9. Cookies and Tracking Technologies
Our website uses essential cookies for functionality and analytics cookies (e.g., Google Analytics) for site improvement. You can manage preferences via your browser or our cookie banner (if implemented). For details, see our separate Cookie Policy [link if you add one].
10. Children’s Privacy
Our website and services are not directed at children under 18. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Significant changes will be notified via website notice or email where appropriate.
12. Contact Us
If you have questions about this Privacy Policy or our data practices: Email: info@pishon.co.ke WhatsApp/Phone: +254 746 399 348
Thank you for trusting Pishon Puncture Guard with your information.